Our Aims & Values
Caring UK strive to provide all the attention, support, and personal care our residents need in a skilled, sensitive and sympathetic manner, to achieve the highest possible quality of life whilst maintaining as much independence as possible.
Staff are always available to listen to our residents, their families or visitors, and through the provision of personalised care we try to ensure that each resident’s needs are met in the most appropriate way.
Our homes’ aim is to provide all the attention, support, and personal care our residents need in a skilled, sensitive and sympathetic manner to achieve the highest possible quality of life, within a homely atmosphere.
Our homes firmly believe that residents should not lose their rights on entering a care home and our philosophy of care is centred upon the rights of the residents as detailed in our charter.
The charter is based on the six principles of:
During staff training, the charter, along with other important documents relating to residents’ rights and resident protection are discussed. Staff are expected to observe the residents’ rights at all times.
Our homes believe that every resident is a unique individual, and aims to treat each one as such in every detail of their care and daily life.
Our aim is to provide all the attention, support and personal care each Resident needs in a skilled, sensitive and sympathetic manner to achieve the highest possible quality of life.
Each resident has their own CARE PLAN, drawn up in consultation with them. It will describe how the staff can best provide for the needs of each resident and what level or type of assistance is necessary (if any) in their daily lives. Our homes aim to encourage residents to be independent for as long as possible. There are many stages between total independence and total dependence, and the staff will provide whatever level of support or assistance is required in carrying out each of the tasks of daily living. The care plan will detail the precise level of care needed in every activity.
As part of the care plan, our homes will carry out RISK ASSESSMENTS with each resident, to try to minimise the risks the resident is likely to encounter. Risk-taking is a part of normal life and we believe that residents’ lives should be as normal as possible, and that they should not live in a sterile, risk-free environment, but in one which is as safe as can be reasonably achieved.
Care plans are reviewed on a regular basis and amendments made as appropriate.
Residents have a right to see their own records, and to deny others access to them.
We will always try to provide the highest quality of care that we can, but recognise that sometimes things, as so often happens in life, do not go as we would wish. For that reason we have a complaints policy which all new Residents will receive.
Staff are always available to listen to the residents themselves, their families or visitors, and we would like to think that we can deal with any comments before they become complaints!
We try to ensure quality of care in the following ways:
• By the careful recruitment of staff
• Through the training and development of staff
• By ensuring that our staff know what is expected of them.
By providing Personalised Care for each resident:
• considering each Resident to be a unique individual,
• listening to each Resident / their Relatives about their needs
• regular assessment of the needs of each Resident
• the use of regular staff meetings to discuss the needs of all residents
• we produce individual care plans to provide each Resident with the care they need, bringing in support from outside the home as and if needed.
Through the provision of personalised care we try to ensure that each resident’s needs are met in the most appropriate way
We also periodically carry out a formal “Quality Assurance” survey, and act upon the findings
Above all, by listening to the views of our residents, their families and friends and responding to their thoughts and requests, we hope to ensure quality of care.